Privacy Policy

1. Introduction 

At DCH Marine Ltd. and our subsidiaries, affiliates, and associated companies (collectively “DCH Marine,” “we,” “our,” or “us”), protecting your personal information is a responsibility we take very seriously. We recognize that your trust is central to our business, and we are committed to respecting your privacy and safeguarding the information you share with us. 

This Privacy Policy outlines how we collect, use, store, transfer, and protect your personal data across all the regions in which we operate, including Hong Kong, Singapore, Thailand, Australia, and China. It applies whenever you interact with us, whether you are browsing our website, submitting a service inquiry, purchasing a yacht, or attending one of our marine lifestyle events. 

By using our website or engaging with our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. 

2. Personal Data We Collect 

Depending on the nature of your interaction with DCH Marine, we may collect a range of personal data, including: 

  • Identity & Contact Information – such as your name, postal address, telephone number, email address, and country of residence. 
  • Yacht Ownership & Transaction Data – including information provided when purchasing, registering, leasing, insuring, or servicing a yacht. 
  • Inquiry & Communication Records – details submitted through our website forms, WhatsApp, email, phone calls, or direct meetings. 
  • Technical & Usage Data – including IP addresses, device identifiers, browser type, operating system, location data, and browsing behavior collected via cookies and analytics tools. 
  • Marketing & Preference Data – your communication preferences and records of your interactions with our newsletters, campaigns, or events. 
  • Event & Lifestyle Data – information you share with us when participating in yacht showcases, private marine events, or lifestyle experiences organized by DCH Marine. 

We only collect personal data that is necessary for the specific purposes outlined in this Policy. 

3. How We Collect Your Information 

We gather personal data from a variety of sources, including: 

  • Directly from you – when you complete a form, request a quotation, purchase a yacht, or communicate with our team. 
  • Through our website and digital platforms – including online forms, cookies, and third-party analytics services. 
  • At events and exhibitions – when you attend our yachting shows, private demonstrations, or social gatherings. 
  • Through our services – including sales, aftersales, warranty, and technical support interactions. 
  • From trusted partners and affiliates – including insurance providers, registration authorities, financial institutions, and authorized dealers. 
  • From publicly available records – where permitted by law. 

This ensures that our interactions with you are relevant, efficient, and tailored to your needs. 

4. Why We Use Your Data 

Your personal information may be used for the following purposes: 

  1. Sales and Service Fulfilment – To process yacht purchases, registration, leasing, financing, insurance, aftersales, and repairs. 
  1. Customer Relationship Management – To maintain accurate service histories, follow up on inquiries, and provide ongoing support. 
  1. Marketing and Communications – To share updates about new yacht models, exclusive events, marine lifestyle activities, and promotions, but only if you have given consent. 
  1. Legal and Regulatory Compliance – To comply with laws and obligations in Hong Kong, Singapore, Australia, Thailand, China, and other jurisdictions where we operate. 
  1. Business Operations and Analytics – To monitor performance, conduct market research, and improve our service offerings. 
  1. Fraud Prevention and Security – To ensure the safety of our website, systems, and customer interactions. 

We will never use your personal information for purposes unrelated to these without your knowledge and, where required, your consent. 

5. Legal Basis for Processing 

Depending on where you are located, our processing of personal data may be based on: 

  • Your Consent – for example, when you agree to receive marketing communications. 
  • Contractual Necessity – when we need to process your information to deliver a service you have requested (e.g., yacht purchase or repair services). 
  • Legal Obligations – when required to comply with laws such as the Hong Kong PDPO, Singapore PDPA, Australia’s Privacy Act, or GDPR where applicable. 
  • Legitimate Interests – such as protecting our business, ensuring cybersecurity, or analyzing trends to improve customer experiences. 

6. How We Share Personal Data 

DCH Marine does not sell personal data. However, we may share information with: 

  • Trusted service providers – offering IT, hosting, analytics, and customer support. 
  • Insurance and financial partners – to assist with yacht-related services. 
  • Authorized dealers and distributors – to provide regional support and aftersales services. 
  • Regulatory authorities and law enforcement – where disclosure is required by law. 
  • Professional advisers – such as auditors, consultants, or lawyers. 

Where your data is transferred outside your home jurisdiction, we implement strong safeguards (such as encryption, secure servers, and Standard Contractual Clauses) to protect your information. 

7. Data Retention 

We retain personal data only as long as necessary to fulfil the purposes for which it was collected, including: 

  • Maintaining service records for yacht owners. 
  • Meeting legal, tax, and regulatory obligations. 
  • Resolving disputes or enforcing agreements. 

When data is no longer required, it will be securely deleted, anonymized, or archived in line with applicable legal requirements. 

8. Your Rights 

Depending on your jurisdiction, you may have the right to: 

  • Request access to the personal data we hold about you. 
  • Request corrections to inaccurate or incomplete data. 
  • Ask us to delete your data in certain circumstances. 
  • Object to or restrict the processing of your data. 
  • Receive a copy of your data in a portable format. 
  • Withdraw consent for marketing communications at any time. 

Requests can be submitted to us using the contact details in Section 13. We will respond promptly and in compliance with applicable laws (typically within 30 days). 

9. Cookies and Tracking 

We use cookies and similar technologies to provide a secure, smooth, and personalized browsing experience. Cookies help us remember your preferences, analyze website usage, and deliver relevant content. For further details, please see our Cookie Policy [Add the Cookie Policy Link to the term in the left side of this statement]. 

10. Children’s Privacy 

Our website and services are designed for adults. We do not knowingly collect or process personal data from children under the age of 16 without parental consent. If you believe a child has shared data with us, please contact us so we can take steps to remove it. 

11. External Links 

Our website may contain links to third-party websites and platforms. These sites are not controlled by DCH Marine, and we encourage you to review their privacy practices before submitting any information. 

12. Updates to This Policy 

This Privacy Policy may be updated periodically to reflect changes in our practices, technologies, or legal obligations. Any updates will be posted on this page with a revised effective date. Continued use of our website or services after updates constitutes acceptance of the revised Policy. 

13. Contact Us 

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact: 

DCH Marine Ltd. (Head Office) 
Lot 12 Tam Kon Shan Road, North Tsing Yi, Hong Kong 
Tel: +852 2497 7228 
Email: [email protected]